FAQ's

What is the CaddieBasket?

The CaddieBasket PRO is an injection molded and UV treated practice range organizer. Sitting atop and securely fastened to an adjustable tripod, you can adjust the height from 24"- 44"inches to store your cell phone or handheld device, golf balls, tees, drink, rangefinder and whatever else you'll need readily accessible while practicing.

How long will it take for my order to arrive?

How long does shipping take?

All orders ship out from our warehouse in Tampa in about 24 to 48 hours. Tracking numbers take 1 to 3 days to activate after you order.

Domestic orders take 3-6 days depending on where you are in the U.S. (Typically East coast orders arrive a day or two faster than West coast ones.)

International orders may take up to 10-14 days (total) for delivery, but may arrive sooner. Unfortunately we can't guarantee a delivery date because we are at the mercy of each country's customs office.

Most shipments are shipped via FedEx or UPS or DHL. We do not ship to APO/FPO or PO BOX addresses. Depending on the value of the item being purchased, orders may be shipped with signature confirmation required. This means that an adult over the age of 18 must be present at time of delivery to sign for and accept the product. If you will not be home at time of delivery, please contact davidsimmons@caddiebasketgolf.com and we will work to arrange a will-call pick up at your nearest UPS or FedEx location.


What if my CaddieBaskets arrive damaged?

An adult must be present upon delivery of products to inspect and sign for goods received. It is very important that you thoroughly inspect the merchandise for any damages that may have occurred during transport. Contact us immediately if your package arrives damaged. A claim will be filed with the carrier, who will pick up and return the package, which must remain in its original box with original packaging. Once the carrier picks up the damaged product, we will have a replacement shipped to you.

Our Money Back Guarantee?

We offer a unconditional no questions asked money back guarantee. For details on our money back guarantee click here.

Does It Come With A Warranty?

Yes, the CaddieBasket PRO comes with a one year warranty from the date the CaddieBasket was delivered against all manufacturer defects. If you have any issues with it contact us via the contact form found on any of our site's pages or the chat box and we will

get you taken care of. To contact us with any warranty issue call 1.813.444.4099 or email us here.

Purchasing For More Than One Facility or Driving Range?

If you are purchasing more than 4 CaddieBasket PRO units for your network of facilities or academies, we have volume pricing available. You can contact us directly or reach out to a representative in your area. For a list of reps click here. (currently being updated)

Is Custom Branding Available?

Our plaques are made of outdoor plates that hold up to extreme heat and can be laser etched with the most intricate designs. Custom Laser Etched logos require an additional $30.00 one time set up fee and logos are an additional $4.00/each. Contact us directly to discuss your custom branding needs @ 1.813.444.4099 or email DavidSimmons@CaddieBasketGOLF.com

Do We Ship To Other Countries?

We currently ship primarily within the U.S. only but in special cases we have delivered to Canada, United Kingdom and Europe.

We know delivery fees are not fun at all, but we are legally bound to mark the package with its proper value, which in some countries may lead to import fees. We can't get away with marking the packages as "gifts".

The additional cost is from your country imposing an import tax, this is an additional cost to the shipping that you pay us to deliver the product. Common misconception, but customs happens either way.

Either we import into a country, pay a distributor and pay customs on our end upfront, and have to raise pricing on products to cover that. Or we keep prices fair and ship worldwide and charge applicable taxes at checkout. We've opted for a single warehouse and fair product pricing thus far.

Regardless the total cost comes out to be the same, but shipping direct from a single warehouse is a much simpler and more transparent solution about what's actually happening when you checkout and pay. Long winded explanation, but hopefully helpful.

Are We Looking For More Distributors & Partner Affiliates? (Coming soon to Canada the U.K. and Australia).

Due to high demand, we are currently seeking mutually beneficial partnerships with golf distributors as well as affiliates and influencers that are engaged with their followers worldwide. We have standing facility orders in several countries that are interested in getting 10 or more CaddieBasket PRO units and are waiting on the arrival in their country. Interested in partnering up with us? Lets chat!

Call 1.813.389.7964 or email DavidSimmons@CaddieBasketGOLF.com

MONEY BACK GUARANTEE

Here at CaddieBasket GOLF, we understand there is nothing like the CaddieBasket PRO on the market. Is it a training aid? Is it a tripod? Is it golf range furniture? How will I actually use it when it arrives?

The CaddieBasket PRO is a golf training organizer!

Since we are blazing the trail for this new vertical, we implemented our 30 day money back guarantee. It's simple, if you do not find our CaddieBasket PRO useful, simply return it for your money back. You are only responsible for shipping back to us.

-David
For answers to other common questions, please refer to our FAQ page.